State Farm® Insurance Agent Jack Wallace

"Jack Wallace State Farm agency has been with us for forty years. Jack and his staff are true professionals, quick to respond and follow up on home or auto issues."

"I have been a loyal State Farm customer since 1981. After 45 years of continuous business, I recently transferred my entire multi-car portfolio to another agency.

The front-office machinery at Jack Wallace’s agency is completely broken. Customer service is atrocious, response times are practically nonexistent, and the basic competency required to generate standard auto quotes is missing.

Specifically, Senior Account Rep DaShonda Cormier operates as a massive bottleneck for this business. When I requested a simple used-car quote with liability and uninsured motorist coverage, I had to send multiple emails just to get a response. She repeatedly blamed my junk folder instead of owning her delays. When she finally provided the quote, she completely failed to include the requested multi-car discount rate. When asked for the specific dollar amount of the discount, her official response was that she was "not sure at what point" it would decrease the premium because of their "new system."

As a client, it is not my job to guess my final out-of-pocket costs because a Senior Rep refuses to do the manual math.

I escalated the issue directly to Jack Wallace, and he remained completely silent. If a business owner will not manage his personnel or intervene when a 45-year Class III-level client is getting the runaround, that business no longer deserves my funding.

If you want a seamless, professional insurance experience with actionable numbers and a responsive team, bypass this office entirely. Take your business to an agent who respects your time and knows how to execute their primary function."

"Jack Wallace has always given us a fast and informed response to any matters that happen with all of our coverage."

"Jack always returns calls or has his office. He and his team are very friendly and answer all questions with easy to understand answers. Very satisfied."

"My family moved to the Houston Area in 1987 left for a few years and returned in 2004. Our agent in Houston has been Jack Wallace and his staff. I’ve maintained that relationship because of one key factor, SERVICE. We’ve gone through 3 children getting drivers liscences, finishing high school, going to college, 2 floods, more control by the State Farm corporate office, Drive Safe and Save, and issues with timely invoices, but through all that, Jack, Melinda and the entire team helped us with personal service, explanations, and acting as if we were members of the same family. I am very appreciative of their service, advice, and how they take proactive interest in us as customers so any small issues get solved BEFORE they get to be large problems. Thank to Jack, Melina, Dashonda and the team from the Bollinger family.

Dave Bollinger"

"As a photographer I sometimes get COI requests communicated to me last-minute, and DaShonda has pulled me out of more than one of those scrambles, I'm very grateful indeed for her willingness to go above and beyond to assist. Thank you!"

"Thank you for many great years by the team. Especially Dashonda, who is responsive, friendly, and very helpful. Working with a team of people directly makes a huge difference."

"Really good people great rates"

"Jack's staff are always friendly and helpful!"

"Jack has been my agent for almost twenty years and has always looked out for my interests."

"Jack is a great agent and one of the most energetic people I know. And he gives a great deal back to the community through his work in Rotary International."

"Highly recommend this professional office, with excellent customer service. I have had nothing but great experiences. The team was very knowledgeable and are always able to help me with my insurance needs.Give them a try.... you won’t regret it!"

"I've had various policies through Jack's office over the years. To me, insurance is insurance, but what I appreciate most is the level of service I get from his staff that I wouldn't get from a 1-800 number. I recommend him whenever anyone needs new insurance."

"We have been with Jack Wallace and State Farm for almost 15 years. Melinda and the rest of his team always takes care of us and do an awesome job."

"I have had nothing but positive experiences with Jack and his staff."

"After multiple calls requesting quotes, copies of my policy, lies on behalf of their staff, and poor manners, I would highly suggest you find a different State Farm or go with a better company! One of their employees recently answered the phone simply saying yes, refusing to release his name. Pathetic. No worries. I record all my calls with State Farm."

"After 3 months of trying, they are unable to determine what kind of vehicle I have, how to transfer my coverages, my age, or what rate they should charge me. I have been with State Farm for 16 years and this the ABSOLUTE WORST service I have ever experienced. Every other time I have moved (even from state to state)it has been completely painless.

FIND ANOTHER AGENT!!!"